Work queue

Paste the remittance, or attach a photo

An EOB, denial letter, ERA printout or rejection report. Several claims in one document is normal — we'll split them out. Remove patient names and member IDs first.

Upload an 835 or 277CA from your clearinghouse

Download the file from wherever you already get it — Availity, Office Ally, Claim.MD, Waystar. You don't need to change your ERA enrollment; moving it would break your payment posting.

Enter a denial by hand

Case label * No patient names — something your team will recognise.

Type Denial (payer refused to pay) Rejection (bounced before adjudication) Prior authorization Recoupment / takeback

Payer

Plan type Unknown Commercial Medicare (original) Medicare Advantage Medicaid managed care TRICARE

Claim number

Denial codes CARC and RARC, comma separated.

Billed

Paid

Date of service

Date denied

CPT codes

ICD-10 codes

What the payer said

Triage this denial